Here are some of our frequently asked questions.

Click on the question below for the drop down. 


Why The ReFinery 29.11?

At The ReFinery 29.11, we offer a carefully curated collection for brides and formal wear customers, ensuring a luxury boutique shopping experience without the high price tags. Our goal is to provide the same exceptional customer service you’d expect in a traditional bridal boutique while helping you save money through consignment. By choosing to buy or consign with us, you’re not only getting a stunning wedding day look at a fraction of the cost, but you’re also contributing to a more sustainable bridal industry. 

What is consignment?

Consigning with us means that, through our contract, we take care of selling your bridal gown and formal wear for you—eliminating the stress and hassle while ensuring your pieces find their next perfect owner. Your gown and other accepted items remain on loan with us, giving them the opportunity to shine once more.

We truly believe there is no downside to consigning your wedding gown. That’s how deeply passionate we are about the beauty and purpose behind consignment. Beyond simply reselling a dress, it's about extending the life of something extraordinary, making luxury more accessible, and creating a meaningful impact. Here are four powerful reasons why consigning your gown is a decision worth celebrating:

 

  • Break the cycle of harmful production practices often associated with new wedding gowns, reducing environmental impact and promoting fair working conditions.
  • Support your local economy—when your gown sells, you earn a portion, the consignment salon benefits, and the buyer saves up to thousands of dollars.
  • Declutter your home and let go of the guilt of keeping a gown you’ll never wear again.
  • Give your beloved gown a second life by passing it on to another bride who will cherish and celebrate in it just as you did.

 

 

How do I consign my gown?

It is so simple! The only thing you really need to do, is we ask that the gown is cleaned. Once the gown is clean and even mended, if necessary (the better shape of the gown the better price we will be able to put onto it). It is not a requirement for you to get anything mended. You bring the gown into our store; I will look up the gown well you look over our 1-page contract. Our consignment appoitments last about 15-20 minutes with expections of course.

 

How much will your items list for?

Generally speaking, unaltered styles can sell for 20-30% off retail. This depends on a couple things like trend, active/discontinued style, and designer and even age of the gown. 

Altered/worn gowns can sell for about 40-50% off its retail price. This also depends on trend, active/discontinued style, designer, but most importantly alterations made on the gown.

All of these percentages do have the ability to flucate both up and down. 

Along with our industry knowledge, The ReFinery will do research to ensure we are pricing your item for a fast sale.

How much will I make with The ReFinery 29.11?

You, the consignee, will make 50% of the sale while, The ReFinery consignor, will keep 50% of the sale of a bridal gown. When consigning other items at The ReFinery there is a 40% payout to the consignee.  Price breakdown varies by original price of the gown & current market value. When we are pricing items, it will range from 50-70% of retail with that possibly flucuating both up and down. 

Will you buy my items outright?

With our consignment model, gowns and accessories are on “loan” to The ReFiery to sell on behalf of the seller. We use our resources and expertise to get the item sold and when it does, there is 50/50% split. We do not purchase items outright.

Can I have my item(s) listed somewhere else while they are at The ReFinery 29.11?

No, we do not offer multi-platform selling. Our ability to sell items faster than other second-hand platforms comes from housing the gowns and formalwear in our boutique, allowing brides to experience them in person. When you consign with The ReFinery, you agree to the exclusive sale of your item with us until the consignment agreement ends.

Can I re-consign a gown I purchased from you?

The simple answer is, yes! Absolutely you can! Alterations, condition, and others features factor into it after you purchased it at our boutique.

"True Bridal experience, this is the only place to go if you are looking for consignment. We drove about 1.5 hours- totally worth it. Brittany made my daughter feel so special and although my daughter chose several dresses to try, the one she settled on was one Brittany pulled for her. They have everything you need. Best decision ever."

-Dena

"I would recommend this place to anyone that is looking for a bridal gown. Brittany was so very pleasant to work with. She really made the whole experience a blast. So many beautiful dresses in excellent condition. I walked out saying yes to a dress! 100 percent recommend!"

-Brittany 

"Had the best bridal experience! Super friendly, made it stress free, and budget friendly! My family and I had a great experience. Found my dream dress and couldn’t be happier!"

-Miranda